These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “Customer,” or “Participant”) and Vitality Health Matrix LLC (“Company,” “we,” “us,” or “our”).

We Scale Creators LLC acts as a marketing and operational partner supporting certain aspects of the Company’s programs and services. References to “Company” within limitation of liability, indemnification, and other protective provisions include We Scale Creators LLC and its respective owners, officers, directors, employees, contractors, agents, affiliates, successors, and assigns.

These Terms govern your access to and use of any digital products, educational programs, content, resources, community environments, and online platforms offered by the Company, including but not limited to:

• The Empowered Weight Loss System

• The Hormone Reset System

• The 10-Day Hormone Detox Kit

• The Metabolizer Type Masterclass

• Any associated bonuses, downloadable materials, or resources

• Access to the Vitality Health Matrix Member Portal

(collectively, the “Programs” or “Services”).

By purchasing, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you may not access or use the Services.

Legal Entity: Vitality Health Matrix LLC

Business Address:

502 W 7TH ST STE 100

ERIE, PA 16502

Support Email:

support@vitalityhealthmatrix.com

The Services are provided to customers located within the United States.

The Programs and Services provided by the Company are educational and informational in nature.

The content provided within the Programs may include information related to:

• hormone health

• nutrition

• metabolic health

• weight management

• lifestyle practices

• wellness strategies

• laboratory testing education

• supplement education

• general health education

However, the Programs do not constitute medical advice and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Participation in the Programs does not replace professional medical advice, diagnosis, or treatment from a licensed healthcare provider.

Users should consult their own physician or qualified healthcare provider regarding any medical concerns.

Accessing or purchasing the Programs does not establish a doctor-patient or provider-patient relationship between you and:

• Vitality Health Matrix LLC

• Sarah Walsh

• Abbey Walsh

• any affiliated physician or healthcare provider

• any member of the Vitality Health Matrix clinical team

Any medical services, prescriptions, hormone therapies, laboratory testing, or clinical consultations offered by Vitality Health Matrix are provided only through separate clinical programs requiring medical intake and provider oversight.

The low-ticket digital Programs sold through this funnel are strictly educational products.

Individual results from the Programs will vary.

The Company makes no guarantees regarding health outcomes, weight loss, metabolic improvements, hormone balance, or other results.

Any testimonials, case studies, or examples referenced in marketing materials or within the Programs are provided for illustrative purposes only and do not represent typical or guaranteed results.

Participants acknowledge that results depend on many factors beyond the Company’s control, including but not limited to:

• individual physiology

• medical history

• adherence to recommendations

• lifestyle factors

• environmental influences

Program content may discuss medical topics including, but not limited to:

• hormone therapy

• metabolic conditions

• laboratory testing

• GLP-1 medications

• supplements

Such discussions are provided solely for educational purposes.

The Programs do not prescribe medications, dispense medications, or provide medical treatment.

Any medications or therapies referenced in the Programs must be prescribed or supervised by a licensed healthcare provider.

Certain educational materials within the Programs may reference third-party services including laboratory testing providers.

Laboratory testing services are offered through independent third-party providers.

The Company does not control and is not responsible for:

• laboratory operations

• laboratory testing procedures

• laboratory results

• medical interpretations provided by third parties

Any decisions related to laboratory testing should be made in consultation with a licensed medical professional.

Upon purchase of a Program, participants may receive access to the Vitality Health Matrix Member Portal, a private digital platform used to deliver course materials, resources, and educational content.

Access to the portal may include:

• video modules

• downloadable resources

• program materials

• bonus content

• community features where available

Portal access is granted as a limited, revocable, non-transferable license for personal use only.

The Company reserves the right to modify or discontinue portal access at any time.

Participants may be granted access to a private online community associated with the Programs.

Participants agree to conduct themselves respectfully and professionally within any community environment.

Prohibited conduct includes, but is not limited to:

• harassment or abusive behavior

• spreading medical misinformation

• providing medical advice to other members

• solicitation of participants

• sharing or distributing proprietary materials outside the community

The Company reserves the right to remove participants from community environments or terminate program access for violations of community standards.

All content provided through the Programs is the intellectual property of the Company.

This includes, but is not limited to:

• The Five Metabolizer Types framework

• The Empowered Weight Loss System

• The Hormone Reset System

• The Metabolizer Type Masterclass

• The 10-Day Hormone Detox protocol

• Program videos, documents, and training materials

• Educational frameworks and teaching methodologies

Participants are granted a limited license for personal use only.

Participants may not:

• reproduce program materials

• distribute program materials

• share login access

• resell or sublicense program content

• create derivative works based on the Programs

• use the Programs for commercial teaching purposes

Unauthorized use may result in termination of access and legal enforcement.

Program pricing is displayed at the time of purchase.

All payments are processed through third-party payment processors.

By completing a purchase, you authorize the Company to charge your selected payment method for the applicable purchase amount.

The Company offers a 30-day money-back guarantee for eligible purchases.

Refund requests must be submitted within 30 days of the original purchase date and must comply with the conditions set forth in the Company’s Refund Policy.

Access to Program materials may be revoked upon issuance of a refund.

The Company reserves the right to deny refund requests that do not comply with the stated policy.

By purchasing the Programs, you agree not to initiate a chargeback without first contacting the Company to resolve the issue.

In the event of a chargeback:

• access to the Programs may be terminated

• evidence of agreement to these Terms may be submitted in dispute proceedings

• the Company may pursue recovery of associated costs where permitted by law

To the fullest extent permitted by law, the Company and We Scale Creators LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of the Programs.

This includes, without limitation:

• health outcomes

• weight loss results

• medical decisions made by participants

• reliance on educational materials

The Company’s total liability for any claim related to the Programs shall not exceed the total amount paid by the participant for the applicable Program.

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its applicable arbitration rules.

Arbitration shall be conducted on an individual basis.

Class actions, collective actions, or representative proceedings are not permitted.

The arbitration decision shall be final and enforceable in any court of competent jurisdiction.

The Company reserves the right to modify these Terms at any time.

Updated Terms will become effective upon posting within the member portal or on the Company’s website.

Continued use of the Services after modifications constitutes acceptance of the revised Terms.

Vitality Health Matrix LLC

Business Address:

502 W 7TH ST STE 100

ERIE, PA 16502

Support Email:

support@vitalityhealthmatrix.com